Code of Practice

This code sets out a statement of how we conduct our business and provides information about our relationship with you. It is intended for small and medium business customers.
TERMS AND CONDITIONS
Details of the specific conditions relating to your contract are set out in the documentation provided when you first subscribed to our services and on our website https://www.cyprium-uk.co.uk
You should note that these terms and conditions are specific to the service being supplied and, for example, those for lines and calls may vary from those for mobile. If you are unsure about which
terms and conditions apply to your contract, please contact us using one of the methods below. Additionally, contract lengths may vary according to the minimum term you agreed to at the
beginning of your service provision. Our standard contract lengths are either 12, 24, 36 or 60 months. If you are unsure about your contract, please contact us.
OUR SERVICES
We provide the following Lines and Services: Analogue Telephone Lines; Multilines; ISDN 2e; ISDN 30e; Select Services; Carrier Pre-Selection; Call Conferencing; Broadband; Number Translation Service; Maintenance;
We provide the following payment solutions: IVR Payment Systems; Web Payments; Text Payments; Mobile Apps; Payment Systems; For more information on any of our services or to order additional services please call Customer Services.
CANCELLATION
In the unlikely event that you should wish to cancel the service we provide, you should write or email us at the address below telling us what you wish to cancel and when you wish it to be effective. There may be a charge for early termination of your contract and this will be explained to you. Early termination charges are also set down in your Terms and Conditions documentation and on our web site.
PRICES AND TARIFFS
Because there are so many different rates that depend upon usage volumes and other separately negotiated criteria, and the changes in tariffs are being updated constantly, it is not possible to publish a standard set of rates that would apply to all customers. Your own particular tariff, if you have not kept the one sent originally, can be obtained from our customer service team request.
Registered Office: Cyprium Communications Ltd, 207 Knutsford Road, Warrington, Cheshire WA4 2QL. Registered in England & Wales No: 6961208 VAT Reg No: 975 4447 78
Tel: 0330 333 8444
Fax: 0330 333 8445
Email: info@cyprium-uk.co.uk
Web: www.cyprium-uk.co.uk
COMPENSATION and REFUNDS
Our service provision to you is dependent upon the continued operation of the major networks. If service is lost for any reason we will claim compensation on your behalf at the scales appropriate to your particular network.
CONTACTING US
Cyprium Communications has always put its Customers first and our Customer Service Team is dedicated to providing prompt and effective support to customers experiencing difficulties in any way.
They are available Monday to Friday between the hours of 09.00 and 17.00 by:
Telephone: 0330 333 8444
Fax: 0330 333 8445
e-mail: customerservices@cyprium-uk.co.uk
by post to:
Cyprium Communications Ltd
207 Knutsford Road
Grappenhall
Warrington,
Cheshire
WA4 2QL
The Web site for Cyprium Communications can be found at https://www.cyprium-uk.co.uk