About Lawn Master – Gardening Franchise
Lawn Master is the largest professional turf maintenance and lawn care treatment service provider in the UK. Their head office is based in the North West with over 30 Franchisors covering the whole of the UK.
The Challenge
Managing incoming enquiries into the Lawn Master Head Office & out to the Franchisors is an essential part of this operation. It is essential new & existing customers can contact the right person with the minimum of delay.
The Solutions
We have provided various solution for this organisation spanning 15 years including the supply of call plans, telephone lines, broadband & payment solutions for the head office & franchisors. Our 0800 numbers & call management solutions work in unison with their lines & phone systems to cater for all their requirements to ensure calls are answered correctly and efficiently.
Each Franchisor is also allocated with a 0800 number to answer calls for their regions. In many cases we have setup an 0800 call plan including in & out of hours voicemail to email, missed call alerts & the ability to upload not available or holiday messages as this industry is seasonal. This ensures Franchisors never miss important calls & do not lose out to the competition.
“We have worked with Cyprium for a number of years and without exception, whether it is routine needs, one-off or urgent issues, notification or advice about statutory changes; the support and expertise we have received has been exceptional in both its quality and timeliness. We would highly recommend”. Bob Underhill – Owner
Why Cyprium Communications
Cyprium have over 20 years’ experience in voice technologies working with businesses across the UK to deliver high-quality, reliable voice and phone systems. Coupled with our ability to provide contact centre payment solutions, we enable our customers, dealers & resellers the ultimate unified communications solution.